Privacy Policy

Effective Date: November 2025
Last Updated: November 25, 2025

1. INTRODUCTION

Liz Andolong ("Practitioner," "we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book appointments, receive services, or otherwise interact with our practice.

By booking an appointment, purchasing a package, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. SCOPE OF SERVICES

Liz Andolong provides private therapeutic sessions in which the Practitioner applies manual techniques and may apply adjunctive therapies with the intention of positively affecting the health and well-being of the client. Sessions are conducted on a co-collaborative basis tailored to each client's individual needs.

3. INFORMATION WE COLLECT

3.1 Personal Identification Information

When you book an appointment or purchase services, we collect:

  • Full name

  • Email address

  • Mailing address

  • Telephone number

  • Date of birth

  • Emergency contact information

3.2 Health and Medical Information

To provide safe and effective treatment, we collect:

  • Medical history and current conditions

  • Previous injuries or surgeries

  • Current medications and supplements

  • Allergies and sensitivities

  • Lifestyle information (exercise habits, occupation, stress levels)

  • Treatment goals and concerns

  • Information about previous therapeutic treatments

3.3 Gift Voucher Information

When purchasing gift vouchers, we collect:

  • Purchaser's name and contact information

  • Recipient's name

  • Recipient's email address or postal address (if applicable)

  • Gift message (optional)

3.4 Payment Information

We collect payment information necessary to process transactions, including credit card details or other payment method information. Payment processing is handled through secure third-party payment processors who maintain their own privacy policies.

3.5 Communications

We retain records of communications between you and our practice, including emails, text messages, and phone call notes related to appointment scheduling and treatment.

3.6 Technical Information

If you interact with our website or online booking system, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and similar tracking technologies

  • Usage data and analytics

4. HOW WE USE YOUR INFORMATION

4.1 Primary Uses

Your information is used to:

  • Verify your identity and maintain accurate client records

  • Schedule, confirm, and manage appointments

  • Provide safe, effective, and personalized therapeutic treatment

  • Communicate with you about your treatment and care

  • Process payments and maintain financial records

  • Send appointment reminders and follow-up communications

  • Respond to your inquiries and requests

4.2 Legal and Safety Purposes

We may use or disclose your information when:

  • Required by law, court order, subpoena, or legal process

  • Necessary to protect the safety of the client, practitioner, or others

  • The client is a minor (under 18) and disclosure is necessary for their welfare

  • Mandated reporting obligations apply (such as suspected abuse or neglect)

4.3 Practice Management

We may use aggregated, de-identified information for:

  • Quality improvement and clinical outcomes assessment

  • Practice management and administrative purposes

  • Professional development and continuing education

5. MARKETING COMMUNICATIONS

5.1 Opt-In Communications

With your express consent, we may send:

  • Newsletters with health and wellness information

  • Promotional offers and package information

  • Educational content related to our services

  • Seasonal greetings and practice updates

5.2 Opt-Out Rights

You may opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email

  • Contacting us directly using the information in Section 13

  • Updating your communication preferences in our client portal (if applicable)

Please note: Opting out of marketing communications will not affect appointment reminders or essential service-related communications.

6. INFORMATION SHARING AND DISCLOSURE

6.1 No Sale of Information

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

6.2 Confidentiality

All information shared during your sessions and contained in your client records is kept strictly confidential, except as outlined in Section 4.2 or with your explicit written consent.

6.3 Third-Party Service Providers

We may share limited information with trusted third-party service providers who assist with:

  • Online booking and scheduling systems

  • Payment processing

  • Email communications and appointment reminders

  • Cloud storage and data backup

  • Practice management software

  • Website hosting and analytics

These service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.

6.4 Healthcare Providers

With your written authorization, we may communicate with your other healthcare providers (physicians, physical therapists, chiropractors, etc.) to coordinate care and ensure treatment safety and effectiveness.

7. MINORS AND PARENTAL CONSENT

7.1 Age Requirement

Services for clients under the age of 18 require the consent of a parent or legal guardian.

7.2 Guardian Rights

Parents or legal guardians of minor clients have the right to:

  • Access their child's health information and treatment records

  • Receive updates on treatment progress

  • Make decisions regarding their child's care

  • Be present during treatment sessions (unless clinically contraindicated)

7.3 Confidentiality Considerations

While we generally maintain open communication with parents/guardians of minor clients, we may discuss age-appropriate confidentiality boundaries to encourage therapeutic rapport with adolescent clients. Any such arrangements will be discussed and agreed upon with the guardian in advance.

8. DATA RETENTION

8.1 Retention Period

We retain your personal and health information for:

  • A minimum of seven (7) years following your last appointment, or as required by applicable law

  • Longer periods if required by legal, regulatory, or professional obligations

  • Indefinitely for financial records as required by tax and accounting regulations

8.2 Secure Disposal

When information is no longer required to be retained, it will be securely destroyed or permanently deleted in accordance with professional standards and applicable law.

9. YOUR RIGHTS AND CHOICES

9.1 Access Rights

You have the right to:

  • Request access to your personal and health information

  • Receive a copy of your treatment records

  • Request a summary of your care history

9.2 Correction Rights

You may request corrections to your personal or health information if you believe it is inaccurate or incomplete. We will review such requests and update records as appropriate.

9.3 Deletion Rights

You may request deletion of your personal information, subject to:

  • Legal and professional record-keeping requirements

  • Legitimate business needs

  • Ongoing treatment relationships

9.4 Data Portability

Upon request, we will provide your information in a commonly used, machine-readable format where technically feasible.

9.5 Restriction and Objection Rights

You may request restrictions on certain uses or disclosures of your information, though we may not be able to accommodate all requests if they conflict with legal obligations or the provision of safe care.

9.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within thirty (30) days. A reasonable fee may apply for copies of extensive records.

10. DATA SECURITY

10.1 Security Measures

We implement and continuously update administrative, technical, and physical security measures designed to protect your information against unauthorized access, loss, destruction, or alteration, including:

  • Secure, password-protected electronic health record systems

  • Encrypted data transmission and storage

  • Restricted physical access to paper records

  • Regular security assessments and updates

  • Staff training on privacy and confidentiality obligations

  • Secure disposal procedures for outdated records

10.2 Limitations

While we strive to protect your information using industry-standard security practices, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to promptly addressing any vulnerabilities that are identified.

10.3 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will:

  • Investigate the incident promptly

  • Take immediate steps to mitigate harm

  • Notify affected individuals within the timeframe required by applicable law

  • Provide information about the breach and steps you can take to protect yourself

  • Report the breach to relevant regulatory authorities as required

11. COOKIES AND TRACKING TECHNOLOGIES

11.1 Use of Cookies

Our website may use cookies and similar tracking technologies to:

  • Remember your preferences and settings

  • Facilitate online booking functionality

  • Analyze website traffic and usage patterns

  • Improve user experience

11.2 Your Cookie Choices

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may limit your ability to use certain features of our website, including online booking.

11.3 Third-Party Analytics

We may use third-party analytics services (such as Google Analytics) to understand how visitors interact with our website. These services may use cookies and collect information such as your IP address, browser type, pages visited, and time spent on pages. This information is used solely to improve our website and services.

12. INTERNATIONAL DATA TRANSFERS

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our services, you consent to such transfers in accordance with this Privacy Policy.

13. CONTACT INFORMATION AND COMPLAINTS

13.1 Questions and Requests

For questions about this Privacy Policy, to exercise your privacy rights, or to update your information, please contact:

Liz Andolong
Email: hello@lizandolong.com
Phone: 415-323-0674
Website: www.lizandolong.com

13.2 Complaints

If you believe your privacy rights have been violated or you have concerns about our handling of your personal information, please contact us immediately using the information above. We are committed to investigating and resolving complaints promptly and fairly.

13.3 Regulatory Complaints

You also have the right to file a complaint with relevant regulatory authorities or privacy commissioners in your jurisdiction if you believe your privacy rights have been violated.

14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. Changes may be necessary to reflect:

  • Changes in our services or business practices

  • New legal or regulatory requirements

  • Technological developments

  • Best practices in privacy protection

14.1 Notice of Changes

When we make material changes to this Privacy Policy, we will:

  • Update the "Last Updated" date at the top of this document

  • Notify active clients via email or through our website

  • Obtain consent where required by law

14.2 Continued Use

Your continued use of our services following any changes constitutes acceptance of the revised Privacy Policy.

15. RECORDING AND PHOTOGRAPHY POLICY

15.1 Session Recording

Treatment sessions are not recorded (audio or video) unless you provide express written or verbal consent for specific clinical, educational, or documentation purposes.

15.2 Marketing and Testimonials

We will never use your images, testimonials, or personal information for marketing purposes without obtaining your separate, specific written authorization.

16. ACKNOWLEDGMENT

By booking an appointment, purchasing services, or engaging with Liz Andolong, you acknowledge that:

  • You have read and understood this Privacy Policy in its entirety

  • You consent to the collection, use, and disclosure of your information as described

  • You understand your rights regarding your personal information

  • You may withdraw consent or request changes as outlined in Section 9

If you do not agree with this Privacy Policy, please do not book appointments or use our services.

This Privacy Policy is effective as of the date indicated above and supersedes all previous versions.