Terms & Conditions
Effective Date: November 2025
Last Updated: November 25, 2025
1. AGREEMENT TO TERMS
Please read these Terms & Conditions carefully before booking any services with Liz Andolong.
By booking an appointment, purchasing a package, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy, which is incorporated herein by reference.
If you do not agree to these Terms & Conditions, please do not book or use our services.
2. SCOPE OF SERVICES
2.1 Nature of Services
Liz Andolong ("Practitioner," "we," "us," or "our") provides private wellness sessions in which the Practitioner applies manual techniques and may apply adjunctive therapies with the intention of positively affecting the health and well-being of the client.
Services may include but are not limited to:
Therapeutic bodywork and manual therapy
Realignment sessions
Complementary and integrative wellness modalities
Health and wellness consultations
2.2 Service Locations
Services are provided at designated locations as specified at the time of booking. The Practitioner reserves the right to change service locations with reasonable advance notice.
3. MEDICAL DISCLAIMER AND LIMITATIONS
3.1 Not Medical Treatment
IMPORTANT: The services provided by Liz Andolong are wellness and complementary therapies and are NOT a substitute for professional medical care, mental health counseling, or psychiatric treatment.
The Practitioner will NOT:
Diagnose medical conditions or diseases
Prescribe medications or medical treatments
Provide psychological counseling or psychotherapy
Treat serious medical conditions requiring physician care
3.2 Medical Referrals
The Practitioner will always recommend referral to a General Practitioner (GP), physician, or other qualified medical specialist when appropriate for your health and safety.
3.3 Consultation with Healthcare Providers
You should consult with your physician or healthcare provider before beginning any new wellness program, particularly if you:
Have a chronic medical condition
Are pregnant or nursing
Are taking prescription medications
Have a history of injury or surgery
Have acute pain or recent injury
Have cardiovascular, respiratory, or neurological conditions
3.4 Client Responsibilities
As a client, you have a duty to:
Provide accurate and complete medical and personal information to the best of your knowledge
Disclose all current medications, supplements, and herbal remedies
Inform the Practitioner of any symptoms, medical concerns, or conditions
Update the Practitioner about any changes in your health status, medical treatments, or medications
Notify the Practitioner of any pain, discomfort, or adverse reactions during treatment
Follow any pre-session or post-session care instructions provided
3.5 Contraindications and Risks
Certain conditions may contraindicate or require modification of treatment. You agree to disclose any conditions that might affect the safety or appropriateness of treatment, including but not limited to:
Recent surgeries or injuries
Blood clots or clotting disorders
Cancer or tumors
Infectious diseases or skin conditions
Pregnancy complications
Fractures or severe osteoporosis
Acute inflammation or fever
Uncontrolled high blood pressure
Recent head injury or concussion
3.6 Acknowledgment of Risk
You acknowledge that wellness services carry inherent risks, including but not limited to temporary soreness, bruising, emotional release, or aggravation of existing conditions. By proceeding with treatment, you accept these risks.
4. PRACTITIONER'S RIGHT TO REFUSE OR TERMINATE TREATMENT
4.1 Refusal of Treatment
The Practitioner may refuse to treat any client or any part of their body with just and reasonable cause, including but not limited to:
Safety concerns based on disclosed medical history
Lack of proper client hygiene
Client appears to be under the influence of alcohol or drugs
Contraindications that make treatment unsafe
Incomplete or inaccurate intake information
Violation of these Terms & Conditions
4.2 Termination of Session
The Practitioner reserves the right to terminate any appointment at any time if they believe that:
It is not safe to continue treatment
It is not in the client's best interest to continue
The client exhibits inappropriate behavior (see Section 10)
The client is in immediate need of medical attention
In such cases, fees may be partially or fully non-refundable depending on the circumstances.
4.3 Client's Right to Refuse or Modify Treatment
You have the right to:
Refuse any treatment or technique at any time
Request modification of pressure, positioning, or methods
Terminate the session at any time, regardless of prior consent given
Request that specific areas of your body not be treated
Fees for sessions you choose to terminate early are non-refundable.
5. BOOKING AND APPOINTMENTS
5.1 Making Appointments
Appointments can be made through:
Our website booking system
Email: hello@lizandolong.com
Phone or text: 415-323-0674
5.2 Appointment Durations
Services are available in various durations:
30-minute sessions
60-minute sessions
90-minute sessions
2-hour sessions
Custom durations as arranged
5.3 Confirmation and Reminders
Upon booking, you will receive:
Immediate email confirmation with appointment details
Email reminder 2 days prior to appointment
Email and text message reminder 24 hours in advance
These reminders are a courtesy. You are responsible for remembering and attending your scheduled appointments.
5.4 New Client Intake Form
First-time clients must complete a New Client Intake Form before their appointment.
The intake form will be sent via email immediately upon booking
The Practitioner cannot provide treatment until the form is completed
If the form is not completed before your scheduled appointment, the appointment will be rescheduled and cancellation fees may apply
You are responsible for completing the form in a timely manner
5.5 Appointment Availability
Appointment times are confirmed only upon receipt of confirmation. The Practitioner reserves the right to modify appointment times due to unforeseen circumstances, with reasonable notice provided to you.
6. PAYMENT TERMS
6.1 Payment Methods
We accept the following payment methods:
Credit and debit cards
Bank transfer/ACH
Cash (for in-person payments)
[Other accepted payment methods]
6.2 Payment Timing
Single sessions: Payment is due at the time of booking or at the conclusion of the session
Package purchases: Full payment is due at the time of purchase unless otherwise arranged
Outstanding balances: Must be paid before future appointments can be scheduled
6.3 Packages and Series
Package sessions must be used within 12 months from date of purchase
Packages are non-transferable to other individuals
Package sessions cannot be combined with other promotions unless explicitly stated
Unused package sessions are non-refundable
6.4 Pricing Changes
The Practitioner reserves the right to modify service pricing at any time. Price changes will not affect services already purchased or booked appointments made prior to the price change.
6.5 Currency
All prices are in United States Dollars (USD).
7. CANCELLATION AND RESCHEDULING POLICY
7.1 Standard Cancellation Policy
Minimum 48-hour notice is required to cancel or reschedule an appointment.
Cancellations made with 48+ hours notice: No charge; appointment may be rescheduled
Cancellations made with less than 48 hours notice: Full session fee will be charged
No-show (failure to attend without notice): Full session fee will be charged
7.2 Rationale for Cancellation Fee
When you book an appointment, that time is reserved exclusively for you. Late cancellations and no-shows prevent other clients from accessing that time slot and result in lost income that cannot be recovered. The cancellation fee compensates for this loss.
7.3 Exceptions to Cancellation Policy
The Practitioner will consider waiving or reducing cancellation fees on a case-by-case basis for:
COVID-19 related symptoms or exposure
Documented medical emergencies requiring immediate care
Sudden onset of long-term medical conditions that vary day-to-day
Clients who are more than 37 weeks pregnant experiencing complications
Other extraordinary circumstances at the Practitioner's discretion
You must contact the Practitioner as soon as possible to discuss your situation.
7.4 How to Cancel
To cancel or reschedule, contact us immediately via:
Email: [Email Address]
Text or phone: [Phone Number]
Website cancellation system (if available)
Cancellation is considered effective when you receive confirmation from the Practitioner.
7.5 Payment of Cancellation Fees
An invoice for cancellation or no-show charges will be sent via email
Payment must be received within 7 days of invoice date
Payment may be made via bank transfer or other accepted methods
No further appointments can be booked until outstanding cancellation fees are paid in full
7.6 Repeated Cancellations
Clients with a pattern of late cancellations or no-shows may be required to:
Prepay for future appointments at time of booking
Provide credit card information to hold appointments
Be restricted from booking future appointments
8. LATE ARRIVALS
8.1 Impact of Late Arrival
It is important that agreed appointment times and durations are respected. We understand that life happens and delays occur.
If you arrive late:
The Practitioner will do their best to maximize the remaining time in your scheduled appointment
Your session will end at the originally scheduled time to accommodate subsequent clients
The full session fee will still apply regardless of reduced treatment time
Lost time cannot be made up by extending the session or adding time to future appointments
8.2 Excessive Lateness
If you arrive more than 15 minutes late, the Practitioner reserves the right to:
Treat the appointment as a late cancellation
Charge the full appointment fee
Reschedule your session for another time
8.3 Client Responsibility
Please plan to arrive 5-10 minutes early to allow time for:
Parking and locating the treatment space
Using restroom facilities
Completing any necessary paperwork
Beginning your session on time in a relaxed state
9. PRACTITIONER CANCELLATIONS AND FORCE MAJEURE
9.1 Practitioner Illness or Emergency
If the Practitioner is unwell, suffering from illness, infection, or general ill health, appointments will be rescheduled or cancelled to prevent cross-contamination and ensure quality of care.
You will be contacted at the earliest opportunity
Every effort will be made to reschedule at a mutually convenient time
No cancellation fees will be charged to you
If prepayment was made, it will be applied to your rescheduled appointment or refunded
9.2 Force Majeure Events
The Practitioner will not be liable for failure to provide services due to Force Majeure events beyond our control, including but not limited to:
Natural Events:
Severe weather conditions (snowstorms, floods, earthquakes, hurricanes)
Natural disasters
Public health emergencies or disease outbreaks
Infrastructure and Access Issues:
Road traffic accidents blocking access
Unforeseen traffic delays or road closures
Unavoidable technical problems with facilities or equipment
Societal Disruptions:
Warfare, terrorism, or credible threats thereof
Civil unrest or strife
Industrial disputes or labor strikes
Government-mandated closures or restrictions
Safety Hazards:
Fire, chemical, biological, or nuclear disasters
Significant risks to human health or safety
Facility emergencies or evacuations
Other Circumstances:
Power outages affecting the treatment location
Problems caused by other customers that affect safety
All similar events outside the Practitioner's reasonable control
9.3 Force Majeure Remedies
If services cannot be provided due to Force Majeure:
The Practitioner will attempt to reschedule your appointment as soon as reasonably possible
If rescheduling is not possible within a reasonable timeframe, a voucher of equal value will be provided
Vouchers are valid for 12 months from the original appointment date
No refunds or compensation will be provided for Force Majeure cancellations
The Practitioner will not be held liable for any consequential losses
9.4 Definition of Force Majeure
For purposes of these Terms & Conditions, Force Majeure means any event beyond the Practitioner's reasonable control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
10. CONFIDENTIALITY AND PRIVACY
10.1 Treatment Confidentiality
All client visits, conditions, and treatment details are treated as strictly confidential and will be safeguarded in accordance with professional standards and applicable law.
10.2 What We Keep Confidential
Your identity as a client
Information disclosed during intake and consultation
Health information and medical history
Treatment plans and session notes
Personal information shared during sessions
10.3 Privacy During Sessions
You may choose to talk or remain silent during sessions—the Practitioner will follow your lead
The Practitioner will periodically check in to ensure your comfort and wellbeing
You are never obligated to answer questions that make you uncomfortable
10.4 Information Sharing
The Practitioner will NOT discuss your visit or share your information with anyone without your express written permission, except as required by law (see Section 10.6).
10.5 Authorized Disclosures
With your written authorization, information may be shared with:
Your healthcare providers to coordinate care
Insurance companies for billing purposes (if applicable)
Other parties you specifically designate
10.6 Required Disclosures
Information may be disclosed without your consent when:
Required by law, court order, or legal process
Necessary to report suspected abuse, neglect, or exploitation
Necessary to prevent imminent harm to you or others
The client is under 18 and disclosure is necessary for their welfare
Required by licensing boards or professional oversight bodies
10.7 Minors and Guardians
Intake forms and treatment details for clients under 18 will be shared with their parent or legal guardian
Parents/guardians have the right to access their minor child's treatment information
10.8 Data Security
We employ administrative, technical, and physical security measures to protect your information, including:
Secure storage of paper records
Password-protected electronic systems
Encrypted data transmission
Limited access to confidential information
Staff training on confidentiality obligations
10.9 Data Retention
Client information and clinical records will be retained for a minimum of 7 years or as required by applicable law, then securely destroyed.
10.10 Full Privacy Policy
For complete details on how we collect, use, and protect your personal information, please refer to our Privacy Policy, which is incorporated into these Terms & Conditions by reference.
11. HEALTH, SAFETY, AND HYGIENE
11.1 Personal Hygiene Standards
Due to the nature of therapeutic bodywork and the need for close physical contact:
The Practitioner maintains high standards of personal hygiene
Clients are required to maintain high standards of personal hygiene
The Practitioner reserves the right to refuse or reschedule treatment if hygiene standards are not met
11.2 Mask Requirements
The Practitioner reserves the right to:
Wear a mask during sessions at their discretion
Require clients to wear masks during sessions when deemed necessary
If you have concerns about mask requirements, please discuss this before your appointment
11.3 Client Illness
Do NOT attend your appointment if you are:
Unwell or feeling feverish
Suffering from a cold, flu, or virus
Experiencing an active infection
Showing symptoms of contagious illness
Experiencing COVID-19 symptoms (see Section 12)
If you are ill:
Contact the Practitioner immediately via email or text at +1-415-323-0674
We will work with you to reschedule your appointment
Our cancellation policy may be waived for documented illness (see Section 7.3)
11.4 Contagious Conditions
Clients with contagious skin conditions, infections, or communicable diseases must disclose these conditions and may need to reschedule treatment until the condition has resolved.
11.5 Personal Belongings
The Practitioner will not be held responsible for loss or damage to personal items during your time on the premises. Please:
Secure valuables before your session
Do not bring unnecessary valuables to your appointment
Report any concerns about premises security to the Practitioner
11.6 Facility Safety
Treatment spaces are maintained to meet health and safety standards
You are responsible for alerting the Practitioner to any safety hazards you observe
Emergency exits and procedures will be explained upon request
12. MINORS (CLIENTS UNDER 18)
12.1 Parental Consent Required
Clients under the age of 18 years must be accompanied by a parent or legal guardian for all appointments.
12.2 Guardian Responsibilities
The parent or guardian must:
Give express written permission for treatment by co-signing the Intake Form
Review and agree to the treatment plan
Remain present in the treatment room throughout the entire session
Be available to answer questions or provide additional information
12.3 No Exceptions
The Practitioner will not provide treatment to unaccompanied minors under any circumstances, even with written parental consent. A parent or guardian must be physically present.
12.4 Guardian Rights
Parents and guardians have the right to:
Ask questions about treatment at any time
Request that treatment be modified or stopped
Access all treatment records and notes
Receive updates on treatment progress
13. INAPPROPRIATE BEHAVIOR AND CODE OF CONDUCT
13.1 Professional Environment
Liz Andolong maintains a professional, safe, and respectful environment for all clients. Therapeutic bodywork is provided in a professional context only.
13.2 Prohibited Conduct
The Practitioner has the right to immediately refuse treatment and terminate any appointment if a client exhibits:
Physical Misconduct:
Physical aggression or violence
Inappropriate touching of the Practitioner
Sexually suggestive behavior or requests
Deliberate disregard for physical boundaries
Verbal Misconduct:
Verbal abuse, threats, or harassment
Sexual comments, innuendos, or propositions
Discriminatory or hateful language
Intimidating or threatening communication
Other Misconduct:
Appearing under the influence of alcohol or drugs
Recording sessions without explicit written consent
Stalking or unwanted contact outside of appointments
Violation of other clients' privacy or safety
13.3 Consequences of Inappropriate Behavior
Inappropriate behavior may result in:
Immediate termination of the session without refund
Full payment still required for the terminated session
Partial or total ban from future sessions
Criminal proceedings or restraining orders if warranted
Report to law enforcement for illegal conduct
13.4 Zero Tolerance Policy
The Practitioner maintains a zero-tolerance policy for sexual misconduct, harassment, violence, and threatening behavior. One incident may result in permanent ban from services.
13.5 Mutual Respect
Clients and the Practitioner agree to treat each other with courtesy, dignity, and respect at all times.
14. COVID-19 PROTOCOLS
14.1 Pre-Appointment Declaration
Prior to each appointment, clients must complete a COVID-19 declaration form confirming that:
You have NOT, to the best of your knowledge:
Been in contact with anyone who tested positive for COVID-19 in the last 14 days
Been advised to self-isolate by health authorities
Traveled to high-risk areas within the last 14 days (if applicable)
You are NOT currently experiencing:
Recent onset of new, continuous cough
High temperature (typically over 100°F/37.8°C)
Loss of or change in normal sense of smell or taste
Shortness of breath or difficulty breathing
Unusual fatigue or body aches
Other COVID-19 symptoms as defined by CDC
14.2 Client Obligations
If you develop COVID-19 symptoms, test positive, or are contacted by contact tracing authorities:
Inform the Practitioner immediately
Do not attend scheduled appointments
Follow public health guidance for isolation
Contact us to reschedule once you have recovered and met return-to-activity criteria
14.3 Practitioner COVID-19 Exposure
If the Practitioner is exposed to COVID-19 or develops symptoms:
All affected clients will be notified immediately
Appointments will be rescheduled
Services will resume once the Practitioner has recovered and met return-to-work criteria
14.4 Evolving Protocols
COVID-19 protocols may be updated as public health guidance evolves. Current requirements will be communicated at the time of booking.
14.5 Vaccination Status
[Optional: Add your policy on vaccination requirements or preferences if applicable]
15. GIFT VOUCHERS AND CERTIFICATES
15.1 Purchasing Gift Vouchers
Gift vouchers may be purchased:
Online through our website
By contacting the Practitioner directly
In denominations for specific services or dollar amounts
15.2 Gift Voucher Terms
Valid for 12 months from date of purchase
Non-refundable and non-exchangeable for cash
Can be used toward any service of equal or greater value
If service costs more than voucher value, the difference must be paid
If service costs less than voucher value, no change or credit is given
Extensions beyond expiration date are at the Practitioner's sole discretion
15.3 Lost or Stolen Vouchers
Vouchers are treated like cash
The Practitioner is not responsible for lost, stolen, or damaged vouchers
Replacement may be issued at the Practitioner's discretion with proof of purchase
15.4 Booking with Vouchers
Appointments must be booked in advance; vouchers do not guarantee availability
Cancellation policy applies to appointments booked with vouchers
The voucher purchaser is responsible for communicating terms to the recipient
16. INFORMED CONSENT
16.1 Voluntary Participation
Your participation in services is completely voluntary. You have been given the opportunity to ask questions and have them answered to your satisfaction.
16.2 Understanding of Services
By booking an appointment, you acknowledge that you understand:
The nature of the services being provided
The potential benefits and risks
Alternative approaches that may be available
Your right to refuse or modify treatment at any time
16.3 Consent to Treatment
Booking an appointment constitutes your informed consent to receive the services described, subject to your ongoing right to refuse or modify treatment.
16.4 Consent to Physical Contact
Therapeutic bodywork requires physical contact. You consent to appropriate physical contact necessary to provide the services, with the understanding that:
Contact will be professional and therapeutic in nature
You may request that specific areas not be treated
Draping and modesty will be maintained at all times
You may withdraw consent at any time
17. PHOTOGRAPHY, RECORDING, AND TESTIMONIALS
17.1 Session Recording Prohibited
Audio or video recording of sessions is strictly prohibited without the express written or verbal consent of both parties.
17.2 Clinical Photography
The Practitioner may request permission to take clinical photographs for:
Treatment documentation and progress tracking
Before-and-after comparisons
Communication with healthcare providers (with your authorization)
Clinical photos require separate written consent and will be stored as confidential health records.
17.3 Marketing Use
The Practitioner will never use your name, image, testimonial, or personal information for marketing purposes without obtaining your separate, specific written authorization.
17.4 Testimonials and Reviews
You are welcome to provide testimonials or online reviews voluntarily
The Practitioner may display testimonials you voluntarily provide with your permission
You may request removal of your testimonial at any time
18. LIMITATION OF LIABILITY
18.1 Disclaimer of Warranties
Services are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of:
Specific health outcomes or results
Cure or improvement of any condition
Suitability for a particular purpose
18.2 Assumption of Risk
You acknowledge and assume the risks inherent in wellness services, including temporary soreness, bruising, or aggravation of existing conditions.
18.3 Limited Liability
To the fullest extent permitted by law, the Practitioner's total liability for any claims arising from services shall be limited to the amount paid for the specific session giving rise to the claim.
18.4 No Liability for Consequential Damages
The Practitioner shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to:
Lost wages or income
Medical expenses for conditions unrelated to treatment
Emotional distress (except as required by law)
Travel expenses
18.5 Exceptions
Nothing in these Terms & Conditions excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded under applicable law
19. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Practitioner from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
Your breach of these Terms & Conditions
Your violation of any law or regulation
Your violation of any rights of another person or entity
Inaccurate or incomplete information you provide
Your failure to disclose relevant health information
20. DISPUTE RESOLUTION
20.1 Informal Resolution
If you have a complaint or dispute, please contact the Practitioner directly first. We are committed to resolving issues fairly and promptly through good-faith communication.
20.2 Mediation
If informal resolution is unsuccessful, both parties agree to attempt mediation before pursuing litigation. Mediation costs will be shared equally.
20.3 Arbitration
[Optional: Add arbitration clause if desired]
20.4 Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of law principles.
20.5 Venue
Any legal action or proceeding arising from these Terms & Conditions shall be brought exclusively in the state or federal courts located in [County], California.
21. MODIFICATIONS TO TERMS
21.1 Right to Modify
The Practitioner reserves the right to modify these Terms & Conditions at any time in accordance with applicable law.
21.2 Notice of Changes
Material changes will be communicated via:
Email to active clients
Posted notice on our website
Notice provided at your next appointment
21.3 Effective Date of Changes
Changes become effective:
Immediately for new clients
Upon your next appointment for existing clients
As otherwise specified in the notice of changes
21.4 Continued Use
Your continued use of services after changes are posted constitutes acceptance of the modified Terms & Conditions.
22. SEVERABILITY
If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms & Conditions shall otherwise remain in full force and effect.
23. ENTIRE AGREEMENT
These Terms & Conditions, together with our Privacy Policy and any other written agreements you sign, constitute the entire agreement between you and the Practitioner concerning the services and supersede all prior agreements, understandings, and representations.
24. WAIVER
The Practitioner's failure to enforce any right or provision in these Terms & Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing.
25. ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms & Conditions without the Practitioner's prior written consent. The Practitioner may assign these Terms & Conditions in connection with a sale or transfer of the business.
26. CONTACT INFORMATION
For questions about these Terms & Conditions or to address concerns, please contact:
Liz Andolong
Email: hello@lizandolong.com
Phone/Text: +1-415-323-0674
Website: www.lizandolong.com
27. ACKNOWLEDGMENT AND ACCEPTANCE
By booking an appointment or using our services, you acknowledge that:
You have read these Terms & Conditions in their entirety
You understand your rights and responsibilities
You agree to comply with all terms and policies
You have had the opportunity to ask questions
You voluntarily consent to services under these terms
If you do not agree to these Terms & Conditions, please do not book or use our services.
These Terms & Conditions are effective as of the date indicated above and supersede all previous versions.